Refund Policy
All products sold by us have a strict No Return – No Exchange policy under any circumstance.
Customers are requested to use their due diligence in selecting the appropriate products which in their opinion is best suited to them.
Tru Botanicals is not responsible for any loss or damage incurred during the shipment and the customers are advised to lodge a complaint with their respective logistics partners directly.
If a customer wishes to request a refund or replacement for damaged or incorrect products, they must provide images of the package. The Company will initiate contact with the Logistic Partners and once confirmed, provide a refund or replacement. Please note that the Company maintains videos of every order packed, enabling us to determine if the product was damaged during transit. In such cases, the customer assumes the liability to provide evidence of the damaged condition.
All products purchased from Tru Botanicals that are included in a sale or marked as discounted ("Sale Items") are non-refundable, non-exchangeable, and not eligible for return or replacement. By purchasing Sale Items from Tru Botanicals, you acknowledge and agree that all sales of Sale Items are final, and no exchanges, refunds, or returns will be accepted or processed. This clause regarding Sale Items supersedes any conflicting or contradictory return, refund, or exchange policies that are mentioned herein above.
We would like to inform you that we do not accept refund claims based on the grounds that a product does not suit or causes an allergic reaction. Customers are kindly requested to thoroughly assess their suitability before making a purchase, as our products are non-refundable.
CANCELLATION/MODIFICATION OF ORDERS
Orders can only be cancelled prior to shipment and once the order is shipped, it cannot be cancelled.
There are no cancellation charges; however, the shipping charges is deducted during the refund.
The refunded amount is transferred through 2 ways:
In case of online payment, the amount is refunded through the same payment gateway;
In case of offline payment, the amount is refunded through bank transfer.
Once the order is placed, it cannot be altered/modified.
